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Terms & conditions

TERMS AND CONDITIONS OF SALE FOR BUSINESS-TO-CONSUMER SALES

 The following terms and conditions of sale and delivery are applicable upon purchase of products on www.michala.dk.

www.michala.dk belongs to Michala I. S. Nielsen, VAT no. 25013182, Limfjordsvej 32, DK-2720 Vanløse, Denmark. Tel. +45 28 91 97 77, e-mail address info@michala.dk.

The agreement of purchase can be made in the following languages: Danish, English.

 

1.     Payment

No fees will be charged by payment made on www.michala.dk.

The full amount of the purchase will be deducted before initiation of the order processing, since both standard products and customised products are only produced by the time of the purchase. No larger amount can be withdrawn than the one approved by you at the purchase.

Customised products are non-refundable. Customised products are products defined by the customer, such as linen, sheets, bed covers, pillows etcetera with special dimensions or combinations of colours and patterns chosen by the customer.

 

2.     Delivery

Customised products are delivered within four weeks in Denmark after receipt of the order. Products from the standard shop are delivered within two weeks in Denmark. In case the standard products are not on stock by the time of the purchase, the expected time of delivery will be within three weeks in Denmark. We will contact you as soon as possible with further information. By delivery abroad our reservations are that the delivery time may be slightly longer.

 

3.     Freight

Orders amounting to more than DKK 1000 are shipped free of charge in Denmark. All prices include VAT and other taxes in Denmark. Orders worth less than DKK 1000 are subject to a freight fee. Price list for freight.

 

4.     There is no right of cancellation for customised products from Your Customized Shop

No right to exchange the goods prevails with regards to customised products such as linen, sheets, bed covers, pillows etcetera with special dimensions or combinations of colours and patterns are chosen by the customer.

 

5.     Right of withdrawal for products in Your Standard Shop

You have the right to withdraw from a purchase agreement without any reason within 14 days following the purchase when shopping on michala.dk. The withdrawal period expires 14 days after the date of physical delivery to you or to the person chosen by you as the receiver (not the freight operator). The right of withdrawal is met by sending your message that you withdraw from the purchase before the withdrawal period has expired.

You withdraw from the purchase by informing us that you withdraw. You can send an email to info@michala.dk communicating that you withdraw from the purchase. Additionally, it is possible to contact us via telephone at no. +45 2891 9777.

In the case that several products are in the same purchase order and it is not possible to deliver all products at the same time, the withdrawal period will start on the date of physical delivery of the last product to you or to the person chosen by you as the receiver (not the freight operator).

In case the withdrawal period expires on a holiday, Saturday, on the Constitution Day (June 5th) in Denmark, on December 24th or on the 31st of December, the withdrawal period is extended until the following workday.

You could use the standard form for withdrawal on https://www.retsinformation.dk/Form…, although this is not mandatory. In case you do so, we will immediately acknowledge receipt of your withdrawal via email.

 

5.1.Label for return of products purchased in Your Standard Shop 

In case you are withdrawing from the purchase of a product you must send or deliver the product to MICHALA, Limfjordsvej 32, DK-2720 Vanløse, Denmark – with no excessive delay and no later than 14 days after your message to us, that you wish to withdraw from you purchase. The withdrawal deadline is met  if you return the products before expiration of the withdrawal period lasting for 14 days.

The customer must bear the cost of freight for the product in case it must be returned.

Products cannot be sent to be paid on delivery, nor can they be sent without delivery.

 

5.2 Refund

In case you withdraw from purchases we will refund all payments to you in this connection, including any cost of freight. However, in case you chose a way of freight which is more expensive than the least expensive way of delivery offered by us, we will not refund the additional expenditure.

We will refund the amount when we have received the products returned by you.

The amount will be refunded to your bank account when we have received the returned products and controlled that the regulations for withdrawal have been met. The amount will be returned to the credit card applied for the purchase, or to a different account in case of such instructions. The precondition is that the invoice or a copy hereof is forwarded.

 

5.3 Testing the product and packaging

You are solely responsible for potential impairment of the product due to handling of the product differing the necessary handling in order to determine the type, characteristics and functionality of the product.

Under normal circumstances the product may be examined in the same way as it would be in a shop, but you may not start using it.

If the product was utilised in a way which would not be allowed in a shop, making it impossible to sell the product at full price again, you must expect deduction of the impairment from the amount to be return to you.

If the product lost its commercial value the purchase amount will not be refunded. The product must be returned in its original packaging.

Furthermore, you are obliged to ensure proper wrapping of the product upon return.

 

6.     Right of complaint

In case the product you buy has a defect – for instance a defect of the material or manufacture – the regulations of the Danish Sale of Goods Act will govern.

Customers inspecting colours on a computer screen must bear in mind that the colour of the final product may deviate slightly from that of the screen because colours on screens can vary from one to another.

It is no defect if the product shrinks 2-5%.

A complaint about defects of the product can be submitted within 24 months from the date of delivery by contacting:

MICHALA

Limfjordsvej 32

DK-2720 Vanløse

Denmark

Telephone +45 28919777

You are obliged to complain about any defect detected within reasonable time.

If a product is deficient it can either be repaired, exchanged or the purchase amount can be refunded. Alternatively, the price can be reduced in case there is no replacement available for the product. Naturally the precondition is that the complaint is legitimate and that no defects are due to incorrect handling of the product.

We pay the cost of freight if the complaint is legitimate and provided that we have been contacted and asked  in writing for a return label.

In case our return label is not applied we will solely refund the amount corresponding to our current cost of freight.

In case you chose a way of freight which is more expensive than the least expensive way of delivery offered by us, we will not refund the additional expenditure.

Upon arrival of the product you will receive an email confirming our receipt of the product for processing of your complaint and informing about the further process in connection with the complaint. The processing time will be significantly shortened if you attach a description of defects.

If MICHALA cannot establish any defects upon inspection of the returned products they will be returned to you again.

A receipt or invoice stating the purchase date must be sent with products returned to MICHALA. The complaint will not be processed without the receipt/invoice being forwarded.

Please note that we do not accept packages to be paid on delivery, nor can they be sent to us without delivery.

Please remember that at all times the product must be returned in proper wrapping.

 

7.     Customer service

You can contact our online shop via telephone on +45 28919777 and via email info@michala.dk

Telephone hours:
Monday – Thursday 9 am – 3 am
Friday                       9 am – 2 am

Emails are answered within 1-2 working days.

The agreement on www.michala.dk can be entered in the following language: English.

 

8.     Information on means of redress

Any dispute can be referred to the Centre for Resolution of Complaints. A complaint over a product or service purchased with us can be forwarded to the Danish Competition and Consumer Authority, Centre for Resolution of Complaints. Carl Jacobsens Vej 35, DK-2500 Valby, Denmark. In addition, it is possible to complain to the Centre for Resolution of Complaints via  www.forbrug.dk.

The online portal for complaints of the EU Commission can be addressed too by submitting the complaint. This is especially applicable if you are a citizen living in another EU country. Complaints are submitted here:

http://ec.europa.eu/odr. In case of submission of a complaint our email address must be stated: gjd@damask.dk 

 

9.     Policy on personal data

Owner and contact information of this website

This website is owned and operated by:

MICHALA
VAT no.: 25013182
Limfjordsvej 32
Telephone +45 28919777
Email info@michala.dk

 

What is a cookie?

A cookie is a small text file saved by us on your computer in order to register what happens during your visit and to be able to recognise the computer. A cookie includes text only, it is no program and contains no virus.

Use of cookies on this website

Cookies are necessary in order for the website to function. Additionally, they help us getting an overview of you visit to our site, so we can optimise the website regularly and tailor it to your needs and interests. Cookies register which goods were placed in your shopping cart, whether you visited the site before, if you logged in and which language and currency your preferred for display on the website.

Additionally, we use cookies to tailor our advertisements towards you on other sites. Generally cookies are applied as part of our service to display contents as relevant to you as possible. This is the overview of the use of cookies on this site and our partners relating to this:

 

How to reject or delete your cookies
Rejection of cookies: You can always reject cookies on your computer by changing the settings of your internet browser. The place to find the settings depends on the browser in use. However, please note that if you do, many other functionalities and services are based on information about your choices, and therefore you may not be able to use these functionalities and services if you reject the cookies.

Deleting cookies: Cookies previously accepted by you can easily be deleted afterwards. If you are using a PC/computer with a recent browser version, the cookies can be deleted by using the keyboard shortcuts: CTRL + SHIFT + Delete.

In case this does not work or if you are using a MAC, you must begin by identifying the browser in use and then click the relevant link. Remember to delete cookies in all browsers in case you use more than one.

Microsoft Internet Explorer (IE)
Google Chrome
Safari
Firefox

 

Questions and guidance for complaints

Questions?

In case you have a comment or question relating to our information and/or handling of personal data, please feel free to contact us.

 

How to complain regarding the information about cookies on this site.

This website is a member of the Association of Danish e-trade (FDIH) and has the cookie batch of the association. In case your understanding is that the cookie rules are not met by this site, complaints can be forwarded to FIDH.

The following criteria must be met in order to send the complaint to FIDH:

A complaint must have been sent to the person responsible of the website on the day before with an extensive description of the areas of missing compliance with the Danish guidance for use of cookies.

Your complaint must have been rejected or the lack of compliance has failed to be corrected before the deadline of 30 days after the complaint.

A complaint can be filed with FDIH in case the above-mentioned demands are met.. The email address is  kontakt@fdih.dk,

The complaint must include:

Your name

Your address

Your email address

Your telephone number

The URL of the website

A detailed description of the content of the complaint

Documentation for previous complaints directed towards the website

FDIH (the Association of Danish e-trade) will process your complaint within reasonable time. The cookie batch will be taken from the website if FDIH agrees with you.

The Cookie Declaration is delivered by Cookie Information.
Your consent is valid for the following domains: www.michala.dk

 

Cookies 

On www.michala.dk cookies are applied for the purpose of optimisation of the site and its functionality in order to facilitate your visit here as much as possible.

We use Google Analytics for analysing the user’s application of the website.

Cookies can be deleted from your computer anytime. They are deleted in Internet Explorer under the menu, ”Funktioner” -> ”Internetindstillinger” -> ”Generelt” -> ”Browserdata/Slet cookies”. 

 

Log statistics

Log statistics are applied on www.michala.dk and as a consequence a statistical system collects information giving a statistic expression of the number of visitors on a website, of where they come from and which place on the website they leave.

Log statistics are applied on www.michala.dk in order to optimise the site and its functionality.

 

How to complain about our information on cookies

www.michala.dk is a member of the Association of Danish e-trade (FDIH) and has the cookie batch of the association. Therefore, in case your understanding is that the cookie rules are not met by this site, complaints can be forwarded to FIDH.

A complaint can be submitted to FDIH, to kontakt@fdih.dk. The complaint must include the following:

·       Your name

·       Your address

·       Your email address

·       Your telephone number

·       The URL of the website

·       A detailed description of the content of the complaint

Afterwards, FDIH will process your complaint within reasonable time.

 

Your personal data

In order to enter an online agreement with michala.de you must register with the following personal data:

·       Name

·       Address

·       Telephone number

·       Email address

The purpose of our registration of the above mentioned personal data is to be able to deliver the product to you.

The information is saved with MICHALA and kept for five years. The information is then deleted.

While collecting personal data via our website we ensure that this always happens with your explicit consent, so that you are informed precisely about the nature of the information collected and about the reason for this collection.

The Managing Director and the person in charge of order processing at MICHALA’s have access to the information about you which has been registered.

The person responsible for data with michala.dk is the Chief Accountant.

We do not store data in an encrypted form.

We do not transfer data in an encrypted form.

Information given to michala.dk will in no way be shared or sold to third party and no private data will be registered.

At all times you have the right to protest against the registration in case you are registered by michala.dk. Additionally, you have the right to know the nature of the information registered on you. You at entitled to this according to The Danish Act on Processing of Personal Data. The contact information regarding this topic is our email address, info@michala.dk 

 

Delivery outside the EU

With regards to orders paid and delivered outside the EU the Danish VAT will be deducted. However, please note that local duties and VAT may be collected locally. Therefore we recommend examination of local regulation prior to purchasing.

 

Freight & Returns

Flexible delivery

MICHALA pays the freight to customers in Denmark and all customers bear the cost of freight in case of returning the product.

Return label

If you withdraw from the purchase of a product in accordance with the rules of withdrawal you must return the product to the following address within 14 days after informing us about your withdrawal from the purchase: MICHALA, Limfjordsvej 32, DK-2720 Vanløse, Denmark.

The customer pays for the freight of the returned products. No freight with payment on delivery or freight without delivery is possible.